Anonymous
map-marker Clifton, New Jersey

Want to quit. Not worth it.

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To me it's not worth it to spend 6 to 12 hours a day doing this kind of work. I have other things in my life to look after that are more important.Don't

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User's recommendation: Don't do it! It's not worth your time and effort.

Joyann Uvj

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Verified Reviewer
| map-marker Dallas, Texas

I get to last part of the surveys only to get that my last name and last 4 of my social security number is invalid

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I get all the way to the end of certain surveys just to receive a response that my last name and my last 4 of my social security number is not valid

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User's recommendation: They have a ton of surveys on this app but be very careful about how you respond to and if it’s about any political party you belong to because i can tell you i belong to the Republican Party and I quite often experience this for myself

Tirth P Jbr

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Verified Reviewer
| map-marker Winnipeg, Manitoba

My account locked

Branded Surveys - My account locked

Hi sir I hope you doing well, I had a query with my account Ive been using your app since last 3 weeks and I redeemed twice and now I saved around 15$ to redeem but when I clicked to redeem I had to verify my details with passport or some kind of proof and I provided that kindly , and after the at they just locked me account. I hope you do something regarding it please my 15$ worth coins are in there pleaseee

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Anonymous
map-marker Los Angeles, California

Update phone number to verify payout

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Branded Surveys - Update phone number to verify payout
Branded Surveys - Update phone number to verify payout - Image 2

My issue is the fact that Branded Surveys customer service department is not easy to get a hold of. I went withdraw my payouts from the surveys I completed and found out I have to update my phone number to verify my payout.

I have sent their customer service department a message with my updated phone number.

I feel they should not only accept messages. They should have a chat option as well And perhaps make it easier to get a hold of somebody by phone.

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User's recommendation: Make sure before you take surveys your number is correct before doing surveys. This way when the time comes, there will not be a delay if you qualify for instant payout.

Resolved
Suhaila Ear

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Verified Reviewer
| map-marker Lakewood Township, New Jersey

Resolved: I have not received my Amazon gift card that I redeemed yesterday for $10.

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I never received my Amazon gift card yesterday for $10 from Branded Surveys. I called and emailed them and they wanted to charge me a fee on my credit card of $10 before they helped me with the problem / payout.

I refused to do that as I shouldnt have to pay for a problem they generated. I received an email from them yesterday saying that the redemption was complete - but that is not the case. I guess Im out the $10 gift card as Branded Surveys would not fix the issue. I will no longer participate with them.

Love and learn. I will report them to the BBB.

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User's recommendation: Beware!!!

Joe M Rtd

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Verified Reviewer
| map-marker Birmingham, England

Bad never works for me

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Bad most surveys don't payout I would not recommend as I have trained contacting the company and had no response

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Oaklee Nvd

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Verified Reviewer

Horrible!!

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Absolutely horrible customer service. In order to talk to someone regarding anything customer service-related, you HAVE to give them your credit card information.

An easy question needs to be answered, but you can't even get that done.

I will never recommend or use this company again. SCAM!

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Preferred solution: Apology

User's recommendation: Do not use

Scam

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Verified Reviewer
| map-marker Hastings, England

Surveys are scam

When you first start with them, you have to complete a million surveys before it's worth anything. Then after being paid around a total of $30.00 and finally reaching a high level for points, it never allows you to undertake high-point surveys.

If you do manage to get one, you spend 35-40 minutes completing it, only to either have the screen lock up without any reward, or be told there's no match, being given only two points, even when you know it was completed. Majority of the time, it requires you to complete the entire survey three times, taking twice as much time as stated, knowing you did a good job only to end up locked out or receiving an unfit two points. You won't get anywhere trying to reclaim your points either. How can you screenshot a locked-up screen?

It's a waste of time with this site - find a different one, trust me on this. Many share the same sentiment. So basically they're using your opinions, not giving points, nor offering higher-paying surveys. After a total of 55 hours for $30.00, it's over for you.

They must have limited surveys so they can collect data plus your personal information, all to cheat you. It's game over for you.

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Loss:
$7
Cons:
  • So you can make thirty to thirty five dollars in sixty hours and it over for you and loose six dollars in competed survives before figuring the scam out
  • Than 1or2 higher playing survives over days of trying
  • Or survey completed and it tells you not a good match after forty minutes and gives you 2 points

Preferred solution: Full refund

User's recommendation: Don't use site unless you want to spend 55 hours or more for 30.00 and it's game over for you with them you will only get 2 higher payout survey at most after 32 or more competed survives to get option not to get option and do full survives to have screen lock no points noway for screen shots or tell you you weren't a match after completing spending 40 minutes on knowing it was completed and give you 2 pts

darren P Aet

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Verified Reviewer
| map-marker Keighley, Bradford

Rubbish

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They let me get out till about 3 lbs..92 and I went to sleep tried to log on in the morning to chop it up to withdraw it and I said oh youre not eligible for our site no more I just locked me out no reason nothing

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Michael W Orf

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Account

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Responds to complaints as soon as possible and rectify easily so I can refer my friends to join branded survey

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Edwin K Ykx

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Verified Reviewer

Unable to log on

Branded Surveys - Unable to log on

I keep getting a login error and have a month on the account. I am sending a screenshot; I have tried several times. Please respond.

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Preferred solution: Fix so I can login

Resolved
Dayton G

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Verified Reviewer
| map-marker Lisbon, Lisbon

Resolved: Amazon survey

Updated by user Dec 26, 2024

Company fixed the issue and I have been provided with apology. I began to voice my frustration and concerns to Branded Surveys after I figured out how to send them feedback....

And to my pleasant surprise, they have always answered timely and then they would do what they felt was fair in resolving my issues. And I am grateful...

I choose to continue answering surveys knowing that If I have a problem or concern... Branded Surveys will respond.

Original review Nov 26, 2024

I just finished the survey asking me why I didn't choose Amazon as the lowest priced competitor. It was repetitive and long...

and it gave me a headache. I hung in there because I thought that I might finish the survey and be rewarded... To my horror... I received 11 points...i am thoroughly insulted and frustrated.

the next time i suspect a survey is like this one... I will happily leave the survey asap...

I stayed this time because it was about a retailer I was very familiar with... going forward, I am going to be much more careful.

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User's recommendation: I am going to keeping stats on the survey brands that Branded Survey presents.... a lot of them waste my time.... and put me through endless loops and then eliminate me.... Frustrating.... this survey wasted a lot of my time with far too much repetition... For shame.

Clarence P Ves

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Verified Reviewer

Surveys I’ve completed and not got credit for

Ive completed 3 surveys in the last 24 hours and havent gotten credit for. Ive completed 3 surveys and didnt get credit for them

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Preferred solution: Credit for the surveys I’ve completed

Marylou M Bkl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clarksburg, West Virginia

I didn't receive my payout on my PayPal account

Branded Surveys - I didn't receive my payout on my PayPal account
Branded Surveys - I didn't receive my payout on my PayPal account - Image 2

For some reason my payout did not go to my Paypal account I've been doing this for a long time but something went wrong is there a way that you can give me my points back or what

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Montel Qzh

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Verified Reviewer
| map-marker Houston, Texas

The company does not provide a toll free number for US customers.

Cashed in my points for $66 gift card.

Agreed to pay $3 to get the hard plastic Master Card Gift Card.

Put in the code number.

No card.

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Jeffrey M Ukw

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Can’t revive my money

Branded changed the way I can receive my earnings. It DOES NOT WORK

Ive been trying for a week now and nothing works. And I think Im being scammed.

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